Terms of Service & Conditions

Important Disclaimer

Welcome to Lee's Art Studio. Before browsing and purchasing from our online store, it is crucial that you read and understand our Terms and Conditions. These terms govern your use of our platform and your transactions with us.

By accessing and using our website, you accept and agree to be bound by these terms. The Terms and Conditions detail vital information about your rights and responsibilities as a Lee's Art Studio customer.

Please take the time to carefully review the Terms and Conditions as they are essential to your shopping experience. If you have any questions or concerns, please do not hesitate to contact our customer service team.

Thank you for trusting Lee's Art Studio. Your understanding and acceptance of our Terms and Conditions are essential for a smooth and informed shopping experience. Happy shopping!

Shipping
At Lee's Art Studio, we are committed to processing your orders with efficiency and dedication. Our policy establishes that all orders will be prepared within a period of 3 to 7 business days from the date of purchase. This excludes custom orders such as designs and crafts, these may take some time (but it is established before purchase and approved by client) However, it is common for us to process orders in a shorter time.

Shipping rates will be clearly itemized and provided during checkout to ensure transparency in your purchase.

We use the United States Postal Service (USPS) to ship your order. Our responsibility ends once your order has been shipped. Delivery time will be subject to USPS procedures.

We provide you with a tracking number to track your order. We do not directly track orders. All relevant information will be sent to the customer via the email provided during the purchase.

It is imperative to provide an accurate and complete shipping address. Lee's Art Studio is not responsible for shipments returned due to incorrect or incomplete addresses. In such case, the customer will be responsible for the costs associated with reshipping, which could result in delays in delivery. 

Lee's Art Studio is not responsible for lost, damaged or stolen packages once they have been delivered to USPS. In case of any eventuality, customers should make claims directly to USPS or contact us at leesartstudios@gmail.com. We are committed to providing all information necessary to support any claim.

These policies seek to provide you with a transparent and secure service.
 
Cancellations
At Lee's Art Studio, we value your customer satisfaction and strive to provide you with the best service possible. Below we present our cancellation policies:

All purchase transactions on our website are considered final once the payment process via bank transaction is completed.

If you decide to cancel your order, you can do so within the period from when you place the order until before we process the order for shipping. Send your cancellation request by email to leesartstudios@gmail.com and include the order number.
 
Cancellation Conditions:  Cancellations will only be processed if the order has not yet been shipped. Once the order has been processed and shipped, cancellations cannot be made.

In case of cancellation before shipping, a refund for the full amount of the order will be given.

Cancellation requests related to USPS delivery issues will be evaluated on a case-by-case basis. Lee's Art Studio will not cancel or issue refunds on orders due to customer address errors. In such cases, the customer will be responsible for covering reshipping costs.

Refund Process:  Refunds will be processed within a maximum period of 5 business days upon purchase or received shipping day. In most cases, refunds will be reflected in the same payment method used during the purchase, within 5 to 10 days of processing. For questions about refunds not reflected, we recommend that you contact the banking institution related to your payment method.
 
Intellectual Property Rights Policy

We recognize the importance of protecting and respecting intellectual property rights. Below we detail our policies regarding these rights:

Protected Content: All content present on our website, including images, texts, logos, designs and any other visual or textual material, is protected by intellectual property laws. This content is the exclusive property of Lee's Art Studio.

Authorized Use: Visitors and customers are granted the right to use our website and its content for shopping and browsing purposes. This authorized use includes viewing images and reading product descriptions for informational and purchasing purposes.  

Use Restrictions: Copying, reproduction, distribution, transmission or any other use of the content of our site for commercial or non-commercial purposes is strictly prohibited without the express written permission of Lee's Art Studio.

Trademarks: All trademarks, logos and product names present on our site are the exclusive property of Lee's Art Studio. Its use is not permitted without the prior written authorization of the company.

Collaborations and Partnerships: Lee's Art Studio reserves the right to collaborate or partner with other brands and artists. In such cases, the intellectual property rights of all parties involved will be respected, and any use of content will be governed by specific agreements.

Infringement Notification: Lee's Art Studio respects the intellectual property rights of third parties. If you believe that your work has been used in a way that infringes your copyright or other intellectual property rights, please contact us immediately at leesartstudios@gmail.com.

Modifications and Updates: We reserve the right to make changes to these policies at any time. Updates will be effective immediately upon posting on our website.
 
Customer Reviews Policy
At Lee's Art Studio, we deeply value our customers' opinions as they play a crucial role in the continuous improvement of our products and enrich the shopping experience for everyone. To ensure the authenticity and transparency of these reviews, we have established the following policies:
 
Customer Reviews:

Customer reviews should be a true and honest representation of your experiences with Lee's Art Studio products. We encourage our customers to share both favorable comments and constructive criticism.

We do not allow reviews designed to mislead, manipulate, or fraudulently promote products. This includes, but is not limited to, reviews by people with a direct or indirect financial interest in the product.

Reviews should not be written in exchange for monetary compensation. We seek sincerity and objectivity in the opinions of our clients.

We reserve the right to use reviews for promotional purposes, both in our Online Store and in various media, such as Instagram and Facebook. Likewise, we reserve the right to make minor edits to comply with spelling and syntax standards, without altering the original context of the review.

Customer Consent: By submitting a review, the customer gives consent for  Lee's Art Studio to use said review for promotional purposes, always respecting the veracity of the shared experience.
Any violation of these policies may result in removal of the corresponding review.